Cattleya Flower Shop Refund Policy
At Cattleya Flower Shop, we take pride in providing our customers with beautiful and fresh floral arrangements and products. We want you to be completely satisfied with your purchase. However, we understand that there may be occasions when you need to request a refund. Please read our refund policy carefully to understand the terms and conditions.
1. Refund Eligibility:
- Refunds will only be considered for the following situations: a. Damaged or wilted flowers upon delivery, provided that you notify us within 24 hours of receiving your order. b. Incorrect or incomplete orders, where the items you received do not match what you ordered. c. Orders that were not delivered on the specified delivery date, except in cases of force majeure.
2. Contacting Us:
- To request a refund, please contact our customer service team within 24 hours of receiving your order. You can reach us through the following methods:
- Phone: [Insert Phone Number]
- Email: [Insert Email Address]
3. Refund Process:
- Once we receive your refund request, our team will review the details provided and assess the situation.
- If your request is approved, we will process the refund to your original payment method within [X] business days.
- Please note that refunds may take some time to reflect in your account, depending on your bank or payment provider.
4. Refund Amount:
- The refund amount will be determined based on the nature of the issue. In most cases, we will offer:
- A full refund for damaged or wilted flowers.
- A full refund for incorrect or incomplete orders.
- A partial refund or store credit for delivery delays due to unforeseen circumstances beyond our control.
5. Non-Refundable Items:
- We do not offer refunds for the following situations:
- Customer dissatisfaction with the color, size, or variety of flowers, as these are natural products and may vary.
- Refund requests made after 24 hours of receiving the order.
- Refunds for orders where the recipient is not available at the delivery address, and we were unable to reach them for delivery.
6. Cancellations:
- Orders can be canceled up to 24 hours before the scheduled delivery date. Cancellation requests made after this period may not be eligible for a refund.
7. Customer Responsibilities:
- Please ensure that the delivery address and recipient information provided are accurate and complete.
- Contact us immediately if there are any issues with your order to allow us to address them promptly.
8. Contact Information:
- If you have any questions or concerns about our refund policy, please do not hesitate to contact us using the contact information provided above.
Cattleya Flower Shop reserves the right to modify or update this refund policy at any time without prior notice. We appreciate your trust in us and strive to provide you with the best possible floral products and customer service.